Exchange & Return

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store.

Return Policy

As per company policy, goods once purchased cannot be returned for hygienic purposes.

Exchange Policy

Should you wish to exchange, contact us within 5 days of purchase
We must receive your items in original condition which includes the following:
  • All tags attached
  • Items must not have been worn, altered or damaged in any way.
The delivery charges for you to send to us any items for exchange are for your expense

Media Coverage

The history of 2Rios began in 1990 and a new concept of comfort and femininity for lingerie was born. With its products being 100% Brazilian production, it produces annually around 2.4 million pieces, marking a national presence in more than one thousand multi-brand stores and exporting to more than 20 countries.

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