FAQ's

How do i measure my size?


Can't find your size?


How can I tell if a bra is fitting correctly?
1. There are three places you can easily check on your bra to determine if it’s fitting you the right way or the wrong way: the gore, the underwires, and the band.
2. The center gore (the bit of fabric between the cups) should lie flat against your breastbone with no gaps or spaces.
3. The underwires should completely surround the breast. There shouldn’t be any breast tissue outside, over, or under the cup. You can test this by pressing on the outside edge of your underwire — it should be laying against your ribcage, directly on the bone.
4. The band, where most of your support comes from, should be horizontal to the ground, not riding up or dipping down. It also shouldn’t be so tight against your body that it hurts or bruises.

Can I call to place my order?
You cannot call in your order, however if you require shopping assistance, our customer service is ready and willing to help.you can call our customer service at 0335riospak/03357467725. We are available Monday - Saturday: 10AM-10PM. You may also contact us by email.

I am having problems using the website - how do I place an order?
If you are having problems using our website please email us on info@2rios.pk so that we are able to help you to place your order.

CANCELLATION AND RETURNS

Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Net Distribution Services.

Can I cancel my order?
Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on our contact us page or call us on 03357467725 with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

What if products ordered by me are out of stock? All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

SHIPPING

What is the delivery timeline for my order?
Your order will be delivered to you within 3-5 working days.

How much do you charge for delivery?
Our delivery charges for delivery throughout Pakistan are Rs 160.

How will I know whether I can get delivery in the areas that I live?
We are delivering to all the cities in Pakistan